Refund policy

Returns and refunds

We want you to be happy with what you bought. If something is wrong, tell us and we will sort it out.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, email us at david@kngmvmt.com within 30 days of delivery with your order number and a photo. We will replace it or refund it, whichever you prefer, and we cover the return postage.

Change of mind

Nasal strips are a hygiene product applied directly to the skin, so we can only accept change of mind returns on pouches that are unopened, unused and with the seal intact.

You have 30 days from delivery. Email david@kngmvmt.com first so we can confirm the return before you post anything back. Return postage for change of mind is at your cost, and we refund the price of the product once it arrives back with us in resalable condition.

We cannot accept change of mind returns on opened pouches. This is not us being difficult. It is a skin contact product and we will not resell something that has been opened.

Refunds

Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank. Original shipping is refunded only where the item was faulty, damaged or incorrect.

Getting in touch

david@kngmvmt.com is the fastest way to reach us. Include your order number and we will come back to you within 2 business days.